Privacy Policy

This Privacy Policy describes how our app collects, uses, and shares information when you install and use our application in connection with your Shopify store.

1. Information We Collect

Through Shopify’s APIs

When you install our app, we receive access to certain information from Shopify's APIs to provide our services. This includes information about your store, products, customers, and orders. We also may collect data such as:

• Basic store details (e.g., store name, address, contact information)
• Order and transaction data (e.g., order history, fulfillment information)
• Product information (e.g., SKUs, prices, descriptions)
• Customer information (e.g., email addresses, names)

Directly from Merchants

In addition to information obtained via Shopify’s APIs, we may collect information directly from merchants. For example, we may ask for your contact details (name, email) or any information related to your app preferences and settings.

Directly from Merchants’ Customers

Our app may also collect information from customers of merchants' stores, such as IP addresses, device types, or other browsing-related information to help enhance user experience. This may include the use of cookies or similar tracking technologies.

2. How We Use the Information

We use the information collected primarily to provide and improve our app services. Specifically, we use this data to:

• Facilitate the functionality of the app (e.g., managing loyalty points, wishlists, etc.)
• Provide customer support and respond to inquiries
• Improve the performance of our app and user experience
• Comply with legal requirements and Shopify's partner policies

3. Data Retention

We retain personal data for as long as it is necessary to provide the services, comply with legal obligations, or resolve disputes. Upon uninstallation of our app, we will remove or anonymize data where possible.

4. Data Transfer and Storage

Our app is operated from Italy. If you are located outside of Italy, your information may be transferred, stored, and processed in Italy or other locations where our third-party service providers operate. We take all necessary steps to ensure your data is securely handled.

5. Rights of Individuals

Depending on your location, you may have certain rights with respect to your personal data, including:

• The right to access and request a copy of the data we hold about you
• The right to correct any inaccuracies
• The right to request the deletion of your data
• The right to restrict or object to data processing
• The right to data portability

If you wish to exercise these rights, please contact us at the details provided below.

6. Data Protection Officer

We may appoint a Data Protection Officer (DPO) to ensure compliance with privacy regulations. If required by applicable laws, we will provide the contact details of the DPO upon request.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Customer Account Deluxe
[email protected]

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please review this page periodically to stay informed about our practices.

Effective Date: 2024-10-18